The First Call That Changes Everything
An insured’s first interaction with a claims professional can make or break their entire experience with your organization.
First Call Claims Solutions handles First Notice of Loss/First Notice of Injury calls with the right mix of smart technology and real human compassion—helping you be there for your claimants when they need you most.
-
24/7/365 US-based
support -
<30 second average
answer time -
<5% call
abandonment rate -
Complete claim intake
and service coordination
The Hidden Cost of Poor FNOL/FNOI
Don't let inefficient FNOL/FNOI processes drain your bottom line and frustrate your customers.
01
50% of Lost Claim Dollars
stem from incomplete or inaccurate data capture
02
30% of Additional Losses
result from delayed reporting and longer cycle times
03
15% of Disaster Losses
occur due to communication breakdowns
Why First Call Claims Solutions?
More than just call answering—we capture claims, coordinate services, and create seamless handoffs that eliminate gaps in your customer experience.
Towing, rentals, emergency response, repair assignments—all handled during the first call to give your customers immediate relief and progress.
25 years of claims expertise with 75% of our clients partnering with us for 3+ years. Some of our client relationships span more than 17 years.
Our proprietary Falcon system integrates directly with your claims platform and other key service providers to create a seamless claims experience.
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