Redefining Claims Excellence Since 1999
First Call Claims Solutions (formerly QRM) has spent 25 years perfecting the art and science of First Notice of Loss / First Notice of Injury. We’re not just another call center—we’re your strategic partner in creating exceptional customer experiences during challenging moments.
Our Foundation
- Headquarters: White House, Tennessee (30 miles north of Nashville)
- Operations: Staff operating in 15+ states, providing geographic redundancy and CAT surge capacity
- Team: Highly skilled US-based workforce with <8% annual turnover
- Focus: 100% dedicated to insurance industry claims excellence
Why We Exist
Here’s the thing: when people call to report a claim, they’re usually having one of the worst days of their year. Maybe their car got hit, their roof is leaking, or they’re dealing with an injury at work. They need someone who gets it—not a robot reading from a script.
That’s where we come in. We believe you can have both smart technology that makes things run smoothly AND real people who actually care about helping your customers through a tough moment. It shouldn’t be one or the other.
The C.A.R.E.S. Standard
Our core values aren’t just words on a wall—they’re the operational standard that guides every interaction:
Client Focused
We function as a true extension of your organization
Accuracy
Data quality, integrity, and detail-oriented service
Resilience
We don't stop until we have a solution
Empathy
Genuine care for customers, clients, and team members
Self-Motivated
Proactive service that anticipates needs
Leadership: Our experienced leadership brings decades of insurance industry expertise, combining deep operational knowledge with innovative technology solutions.