When Disaster Strikes, We're Ready
Natural disasters don't wait for business hours. When catastrophic events create claim surges of 150% or more, your policyholders need immediate support, not busy signals or long hold times.
Surge Capacity Management
- Handle up to 150% normal call volumes
- Maintain service levels during peak periods
- No service degradation during extended events
Geographic Coverage
- Dual-location operations for redundancy
- Support for all US time zones
- State-specific regulatory compliance
Proven CAT Performance
Hurricane Response Results: During recent hurricane seasons, our CAT team demonstrated exceptional performance:
- Hurricane Helene: 150% call volume surge, maintained 15-second average answer time over 4 weeks
- Zero service interruptions during the event
- Complete service coordination including towing, rentals, and emergency response
- Seamless handoff to adjusters with complete documentation
CAT Service Coordination
Emergency Response Services
Transportation Solutions
Communication Management
Crisis-Tested Technology Infrastructure
When disaster strikes, every system has to work flawlessly under extreme pressure. Our Falcon platform is built for these moments—with redundant operations, automatic failover capabilities, and real-time coordination tools that keep everything running smoothly when it matters most.