The First Call team delivers specialized expertise across all lines of coverage
Every line of coverage presents distinct claims handling requirements, regulatory frameworks, and loss characteristics for regional and national insurance carriers, TPAs and self-insured employers. Our solutions are designed around the specific needs of each coverage type, whether you're managing high-volume auto claims, navigating workers' compensation injury loss, handling property claims with catastrophe response capabilities, adjudicating liability claims, or supporting any other line your business currently writes.
Specialized Solutions for:
Tailored Expertise that Scales:
- Workers' Compensation
- Auto
- Property
- Liability
- Responsive service delivery that adapts to your operational needs
- Proven processes for routine claims and complex losses
- Consistent quality outcomes while controlling costs
Enterprise-Grade FNOL for National and Regional Carriers
Streamline your claims intake process while providing policyholders with immediate service coordination. Our carrier solutions integrate seamlessly with your existing systems while providing the scalability to handle everything from daily operations to catastrophic events.
Key Benefits:
- Reduced claim cycle times through complete initial data capture
- Lower operational costs with outsourced 24/7 coverage
- Improved customer satisfaction scores
- Regulatory compliance across all jurisdictions
- CAT surge capacity without internal infrastructure investment
Flexible Solutions for Complex TPA Requirements
Whether you manage workers’ compensation, general liability, or multi-line programs, our TPA solutions adapt to your unique client requirements while maintaining consistent service quality.
Specialized Features:
- Client-specific workflows and branding
- Regulatory reporting for workers’ compensation
- Nurse triage integration for injury claims
- Custom escalation protocols by client
Direct Employer Support for Work Comp Claims
Provide your employees with immediate, professional support after an injury while ensuring proper documentation and service coordination from the first report.
Employee-Focused Benefits:
- Immediate support during stressful situations
- Professional claims guidance and service coordination
- Consistent quality regardless of time or day
- Proper documentation for accurate processing
- Integration with existing HR and risk management systems
Helping Employees Navigate Healthcare Benefits
Our team’s support services go well beyond claim intake to help companies provide the right care and support to their employees. Our triage services guide employees through benefit options and other health-related inquiries. Whether it’s connecting them with the right benefit provider, answering questions about eligibility, or directing them to the appropriate next steps, we serve as a trusted first point of contact to simplify the process and ensure a positive experience for everyone involved.
- Integrated triage solutions enhance employee benefits administration
- Trained specialists evaluate and route benefit-related inquiries to the correct channels, improving accuracy, efficiency, and employee satisfaction
- Proactive approach ensures employers and employees receive timely, informed assistance for a seamless benefits experience
Experience the First Call Difference
The right claims intake solution should align with your specific coverage requirements and operational workflow. Let’s discuss your claims volume, complexity, and service standards and we’ll show you how our solutions fit your business.