The Falcon Platform: Optimized for Claims Intake Excellence
First Call Claims Solutions uses technology to help make claims intake faster, more accurate, and less stressful for everyone involved. We manage all system integration and development work in-house, so implementation doesn’t drain your IT resources. Add in our human element—experienced professionals who understand that behind every claim is a person having a difficult day—and you get a solution that delivers both efficiency and empathy at scale.
Purpose-Built Technology
Core Platform Features
Our Falcon platform is built specifically for claims intake, with smart workflows that adapt to each claim type and seamless integrations that connect directly to client claims systems. Everything works together to capture complete, accurate information while making the process as smooth as possible for both your customers and your team.
- Claim type detection and dynamic form optimization
- Business rules automation
- Required field validation and completeness checking
- Multi-LOB support with specialized workflows
- Direct API connections to major claims systems
- CCCOne integration for immediate estimating and shop assignment
- Enterprise integration for rental car coordination
- Copart integration for total loss processing
- Custom integration development available
- Built-in QA protocols and call monitoring
- Automated accuracy checking
- Performance analytics and reporting
- Continuous improvement tracking
Dashboard and Reporting
Get complete visibility into your claims operation with real-time data and actionable insights. Our comprehensive reporting keeps you informed on performance, helps you spot trends, and gives you the information you need to make smart business decisions.
- Live call volume and queue status
- Service level performance monitoring
- Individual and team performance tracking
- Trend analysis and pattern recognition
- Cost center reporting and allocation
- Custom reporting and data export
- Predictive analytics for volume planning
Security and Compliance
Your data security isn’t negotiable, and neither is regulatory compliance. We maintain enterprise-grade security standards and stay current with evolving state and federal requirements, so you can focus on serving your customers while we handle the technical safeguards and compliance complexities.
Enterprise Security
- SOC 2 compliant infrastructure
- End-to-end data encryption
- Multi-factor authentication
- Regular security audits and updates
Regulatory Compliance
- State-specific workers’ compensation reporting
- Privacy compliance (HIPAA, state privacy laws)
- Audit trail maintenance
- Retention policy management
System Integrations
We connect directly with the systems you’re already using, from major claims platforms to service provider networks, so information flows seamlessly without duplicate data entry or delays.
- Guidewire ClaimCenter
- Duck Creek Claims
- StoneRiver SIIMS
- Custom proprietary systems
- CCC Information Services (CCCOne)
- Enterprise Rent-A-Car
- Copart (salvage processing)
Communication Platforms
- VoIP and traditional phone systems
- Email integration and routing
- SMS and text messaging
- Web portal and online intake forms
Technology That Works for People
