Transform the first moment of every claim into an opportunity for exceptional service
How it Works:
Our comprehensive FNOL solution captures complete, accurate claim information while immediately coordinating essential services for the policyholder on your behalf.
Key Features:
- Multi-channel intake (phone, email, online portal)
- All lines of business coverage
- Customized scripting and branding
- Real-time system integration
- Automated escalation protocols
- Complete documentation and follow-up
Integrated Service Coordination
Beyond Data Capture—Immediate Customer Solutions
Our FNOL solutions go beyond call answering and intake. Serving as an extension of your team, we help make the claim experience easier on policyholders by providing the following services customized for your program:
Rental Car Assignment
Integration with Enterprise, or your preferred partner, provides instant car rental coordination within 25-50 mile radius
Integration with CCC and Copart, or your preferred partner, for expedited salvage handling
Technology That Makes the Difference
Behind every great First Call experience is our Falcon platform, a purpose-built technology that helps our team capture complete information, coordinate services instantly, and keep your systems updated in real-time. It's the foundation that lets us focus on what matters most: taking exceptional care of your policyholders.